Question 1

What exactly is a private proxy concierge?

Accepted Answer

It’s the opposite of a faceless self-serve dashboard. A concierge is a real person at Coronium who learns what you’re running, picks the right carrier and country, provisions the dedicated 4G/5G devices for you, hands you ready-to-run credentials, and keeps those proxies healthy over time. You describe the goal; I handle the proxy decisions and the maintenance. It’s the same human each time, and they already know your setup.

Question 2

Does the concierge service cost extra?

Accepted Answer

No — white-glove help is part of being a Coronium customer, not a separate paid tier. You pay for the dedicated mobile proxies themselves (wholesale-style pricing per device, per month); the concierge guidance, sourcing, setup help and proactive monitoring come with it. For very large or specialised needs, we’ll simply talk through volume pricing — but you’re never charged a “concierge fee.”

Question 3

How fast will you actually respond?

Accepted Answer

Telegram is the fastest channel and a typical reply lands in under 20 minutes during active hours. We’ve operated since 2020 and look after 3,000+ customers, so the workflows are well-worn — most requests (a new geo, a rotation, a replacement, a “which carrier for X”) are resolved in the same conversation rather than bounced through a ticket system.

Question 4

Can you source a specific country or carrier I can’t find elsewhere?

Accepted Answer

Often, yes. We run dedicated devices with real carrier SIMs across 20+ countries, and sourcing the harder geos and specific carriers is one of the main reasons people work with a concierge instead of a self-serve catalogue. Tell me the exact country and carrier you need and I’ll tell you honestly whether it’s in stock, gettable, or genuinely unavailable — no vague promises.

Question 5

Will you help me set the proxies up and integrate them?

Accepted Answer

Yes. I hand you clean credentials in your preferred protocol (HTTP(S), SOCKS5 or OpenVPN) and, if you want, I’ll walk through plugging them into your antidetect browser, scraper, bot, or app, and advise on rotation and warm-up for your specific platform. If you’re a developer, you can also self-serve via our API and the open-source reseller kit.

Question 6

Can my own brand stay in front of my customers?

Accepted Answer

Yes. With per-port custom credentials, the proxy host is a raw IP:port and your customers never see “Coronium.” If you’re reselling, the concierge relationship sits behind your brand — you stay the face, we stay your quiet supplier. See the reseller program for the full white-label setup.

Question 7

Who is the concierge service best for?

Accepted Answer

Anyone who would rather describe the outcome than manage proxy plumbing: affiliate and media buyers, multi-account operators, scrapers and data teams, and agencies or enterprises that need a named contact, rare-geo sourcing, and fast escalation. If you just want a single proxy and full self-serve, the dashboard is always there too — the concierge is for when you’d rather have a person handle it.

Question 8

How do I start?

Accepted Answer

Message me on Telegram at @coroniumio with one line about what you’re running and where, or email hello@coronium.io. I’ll reply with the right country/carrier match and get you set up. You can also browse the mobile proxy catalogue first if you’d like to see coverage and pricing before we talk.

I’m your private
proxy concierge.

What I handle that a dashboard can’t

I match the right setup

I’m one message away

I keep your proxies alive

I source the hard geos

I set it up cleanly

I stay with you after the sale

How working with me works

Tell me the job

I match & provision

You get ready-to-run proxies

I keep them healthy

Who I look after

Affiliate & media buyers

Multi-account operators

Scrapers & data teams

Agencies & enterprises

Concierge-grade by default

Concierge FAQ

Let’s get you set up

Explore more

Mobile proxies — coverage & pricing

Coronium Service Core

Reseller program & white-label

How to buy mobile proxies

Meet the team

Contact us

I’m your private proxy concierge.